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  • How long have you been in business?
    Family Solar Company was founded in 2020. Combined 30 years experience in electrical and low voltage industries; specializing in site survey, analysis, design, installation, project management, and maintenance.
  • Are you licensed to do business in my state?
    Family Solar Company is licensed and insured in the state of Texas. TDLR Electrical Contractor # is 35996.
  • How many Photovoltaic (PV) Systems have you installed? Are references available?
    1,000+ PV systems installed and maintained (including previous employers) Yes, references and pictures available upon request.
  • Who will do the installations at my site?
    Family Solar Company employees. We are proud to foster strong partner relationships and support renewable energy. If you are interested in Family Solar Company for such EPC work, please email or call 817-904-4775..
  • What training have you and your installers had? What, if any, certifications do you and your installers hold?
    Master Electrician, Journeyman Electrician, OSHA 10/30 Hour Certified, years of industry and manufacturer training NABCEP - North American Board of Certified Energy Practitioners - In Progress Certified in Generac Generator Installation Certified in Enphase Solar System Installation as well as their premium Enphase Ensemble Storage System Certified in SolarEdge Mapping, Installation, and Monitoring
  • Does your company carry insurance?
    Yes, Family Solar Company is insured and can provide proof of insurance.
  • What information do you need to provide a quote?
    Please provide the following for us to provide an accurate quote: Name, Phone, Email, Address, a note on why you are interested in going solar, and either a copy of your utility bill or an estimate of average monthly usage in kWh. You can find our quote request form here.
  • What is included in your bid?
    Every bid or estimate provided by Family Solar Company will explicitly outline what is covered, expected production, and any pertinent details. Those details include timeframe of beginning to end of installation and warranty information. Bids include total cost of material, components, permits, and labor. Your Welcome Packet will include any and all documentation needed.
  • What brand(s) of systems do you install?
    Enphase Sol-Ark Storz Power SolarEdge Generac
  • What warranties do you and the manufacturer offer? How do I make a claim on defective or short-lived equipment?
    Most solar panels carry a 25-year manufacturer warranty. Inverters typically carry 10-year warranties. Family Solar Company provides a ten-year craftmanship warranty. If there is ever any service issue with your solar system, call us at 817-904-4775 or email us at! It's that easy.
  • Will I be able to monitor the output of my panels?
    Yes, you will be provided the Mobile App and training on how to access your specific system.
  • Do you have experience interconnecting with utility grids?
    Yes, we have necessary experience and knowledge in coordinating with the various cooperatives and utility companies in our service area. Each one may be a little different, so we take great care to organize all necessary protocols for your utility district. We definitely keep you updated every step of the way so you are never left wondering!
  • Are permits needed? Who obtains and pays necessary fees?
    We take care of all of it for you! Family Solar Company will work with all AHJ to obtain permits and pay fees. It's our pride to take care of all the details for you, we want to make it simple! Your proposal includes all necessary materials, labor, permits, fees, etc.
  • Is it possible to take my solar array with me if I move?
    Technically, you could. However, we do not recommend it. Each solar production system is custom-designed for that home. The physical location of your home impacts system requirements. We suggest leaving the system on your home to be sold, it's a perk and adds value to your home! And call us for a FREE assessment of your new home, so we can determine proper design to maximize what you generate, export, and store!
  • If my energy uses increases, can I expand my system to include more solar panels?
    Yes, microinverters are specifically designed with future expansion in mind. We aim to make not only the initial installation super easy, but the continuing service and care as well. That includes expansions! We are happy to conduct a site survey to discuss options.
  • Will the installation cause my roof to leak? If so, who is responsible for repairs?"
    It is extremely rare, but it has been seen. That's why we specifically warranty 6-inch radiuses of our roof penetrations.
  • What is solar energy?
    Solar energy is the conversion of sunlight into electricity using photovoltaic (PV) panels or solar thermal collectors. It is a renewable and sustainable source of energy.
  • How do solar panels work?
    Solar panels work by capturing energy from the sun and converting it into electricity. The panels contain photovoltaic cells which absorb sunlight and convert it into direct current (DC) electricity. This DC electricity is then converted into alternating current (AC) electricity, which is what powers your home and is able to be used to power your appliances and devices.
  • What are the benefits of solar energy?
    Solar energy offers numerous benefits, including reduced electricity bills, lower carbon footprint, increased energy independence, potential financial incentives, and long-term savings. Please review our website: Benefits of Residential Solar Benefits of Commercial Solar Services Resources
  • Is my location suitable for solar?
    Most locations receive enough sunlight to make solar panels viable. Factors such as roof orientation, shading, and local climate can affect the efficiency of solar panels. Part of our standard process is conducting a site visit to assess suitability for solar panel and battery placements. We always review the available sunlight for your location, for all times of the year! We also review available incentives and agreements, you are never alone.
  • Can solar panels power my entire home?
    Yes! Solar panels are capable of powering an entire home; however, what it takes to accomplish this can vary. It all depends on available space, sunlight, electrical demand, and customer preferences. Our team of qualified professionals can help you design and install a custom solar panel system that meets your specific energy needs. We will assess your location, your electrical demand, and we help weigh the pros and cons of battery back-up systems or generators. We also provide you with information about available tax credits and other financial incentives that may be available to help offset the cost of the system. Contact us today to get started!
  • What happens during cloudy or rainy days?
    Solar panels can still generate electricity on cloudy or rainy days, although at a reduced efficiency. However, most solar systems are connected to the grid, allowing you to draw electricity when needed.
  • How long do solar panels last?
    Solar panels typically have a lifespan of 25-30 years, but they can continue to produce electricity beyond that period. Regular maintenance and cleaning can help maximize their efficiency and longevity. There are also products that help clean and protect your panels automatically. We will always review available solutions to make the best of your system.
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